Privacy Policy

1. Introduction

Drishti Abroad Consultancy ("we," "our," or "us") operates the Drishti Abroad website (drishtiabroadconsultancy.com) and the Drishti Abroad mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our App, or engage with our services, including exam coaching, study materials, mock tests, book purchases, and career placement support.

By accessing or using our website or App, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you register, purchase, or interact with our services:

• Account registration: name, email address, phone number, profession, and target exam
• Purchases and payments: billing name, phone number, payment transaction details (processed securely through Razorpay — we do not store your full card or UPI details on our servers)
• Contact forms and inquiries: name, phone number, email, profession, exam preference, and any message you send
• Student portal: profile information, order history, study progress, test scores, and bookmarks
• Live classes: audio/video participation data during live class sessions conducted via third-party platforms

2.2 Information Collected Automatically

When you use our website or App, we automatically collect certain technical data:

• Device information: device model, operating system version, unique device identifiers, mobile network information
• Usage data: pages viewed, features used, session duration, test attempts, course progress, and navigation patterns
• Log data: IP address, browser type, referring URL, timestamps, and error logs
• Push notification token: a device identifier used solely to deliver push notifications you have opted into (you may disable notifications at any time through your device settings)

2.3 Information from Third Parties

• Analytics: Google Analytics collects anonymized usage data to help us improve our services
• Payment processor: Razorpay provides transaction confirmation and fraud-prevention signals
• Cloudflare Turnstile: bot-detection data to protect our forms from spam and abuse

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our coaching services, courses, mock tests, e-books, and study materials
• To create and manage your student account and student portal access
• To process purchases, payments, and issue receipts
• To track your study progress, test scores, and learning outcomes
• To send important service updates, class schedules, exam reminders, and order notifications
• To send promotional communications (only with your consent; you may unsubscribe at any time)
• To respond to your inquiries, support requests, and feedback
• To detect, prevent, and address fraud, abuse, and technical issues
• To comply with legal obligations and enforce our terms of service
• To analyze aggregated usage patterns and improve our website, App, and services

4. How We Share Your Information

We do not sell your personal information. We may share your data with the following categories of recipients, strictly as needed:

• Service providers: Cloudflare (hosting and CDN), Razorpay (payments), Firebase (push notifications), Google Analytics (analytics), and Resend (transactional emails) — each bound by data processing agreements
• Legal compliance: if required by law, regulation, court order, or government request
• Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred with prior notice
• With your consent: when you explicitly authorize sharing (e.g., forwarding your profile to a potential employer during placement support)

5. Data Storage and Security

Your data is stored on Cloudflare Workers and D1 (edge database), which provides global distribution with strong security. We implement industry-standard measures to protect your data, including:

• Encryption of data in transit (TLS/HTTPS)
• JWT-based authentication for all API access
• Access controls limiting who on our team can view student data
• Regular security audits of our infrastructure

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:

• Account data: retained while your account is active; deleted within 30 days of account deletion upon request
• Transaction records: retained for 8 years as required under Indian tax and accounting laws
• Usage analytics: anonymized after 26 months
• Push notification tokens: deleted when you uninstall the App or disable notifications
• Contact form submissions: retained for 2 years from the date of submission

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: request a copy of all personal data we hold about you
• Correction: request correction of inaccurate or incomplete data (you can also update your profile directly in the App)
• Deletion: request deletion of your personal data and account
• Opt-out of marketing: unsubscribe from promotional emails or disable push notifications at any time
• Data portability: request your data in a structured, machine-readable format
• Withdraw consent: withdraw previously given consent at any time

To exercise any of these rights, contact us at info@drishtiabroadconsultancy.com or call +91 8383 916326. We will respond to your request within 30 days.

8. Children's Privacy

Our services are intended for healthcare professionals and individuals aged 18 and above. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

9. Third-Party Links and Services

Our website and App may contain links to third-party websites, services, or platforms (e.g., YouTube, WhatsApp, payment gateways). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you access through our platform.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. Cookies are small data files stored on your device. We use:

• Essential cookies: required for the website to function (session management, authentication)
• Analytics cookies: Google Analytics cookies to understand how visitors use our site
• Functional cookies: to remember your preferences and settings

You can control cookies through your browser settings. Disabling essential cookies may impair website functionality.

11. Push Notifications

The Drishti Abroad mobile app may send push notifications regarding class schedules, exam reminders, new content, order updates, and promotional offers. You can opt out of receiving push notifications at any time through your device's notification settings or by contacting us. Opting out of promotional notifications will not affect essential service notifications.

12. International Data Transfers

Our infrastructure is hosted globally via Cloudflare's edge network. If you access our services from outside India, your information may be transferred to, stored, and processed in India or other countries where our service providers operate. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data during international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last updated" date and, where appropriate, sending you a notification through the App or email. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: